How is your product or service doing in the hands of real users? It takes proper skills to acquire insigts and data that are both relevant and solid, and to mould these into beneficial business decisions.
My field is Customer/User Experience & Design Thinking - which means that if your business has any "event horizon" towards customers or users, I can be of use to you.
the Purpose: - Better Products & Services for Better Business through understanding and inclusion of your customers/users
(further reading: "Is it worth it?" - also, "Customers Included" which I review here)
the Method(s): - Increased Understanding through Professional Empathy, formed into tactical and strategic decisions that benefit business by benefiting your customers/users - for example using one of the approaches below which represent my four main vectors. Click topic for additional information.
(further reading: "The Empathy Tool" - "UX vs. Design Thinking - what's the relationsthip?")
Just what it says on the tin – words of wisdom and inspiration on User & Customer Experience, Design Thinking, and the Human Condition in a business context
A personal consultation, an inside review – a conversation with a specialist is always worth while
All the creative problem-solving tools of design, applied to your company, project or process